Services
Managed Services
Infrastructure, applications, security, service desk, workplace and business process operations, run to agreed service levels.
What this practice covers
Services in Managed Services
Each service defines its own scope, starting points and handovers. Use the links below to compare them before you start a conversation.
Typical path
- Transition
- Stabilize
- Operate
- Improve
Managed Cloud & Infrastructure
Keep your cloud and on-premises infrastructure available, patched and performing, with costs under continuous control.
- AWS
- Microsoft Azure
- Google Cloud
- VMware
Application Management & Support
Keep business applications stable, supported and improving, with fixes and minor enhancements delivered to agreed service levels.
- SAP ERP
- Microsoft Dynamics 365
- Odoo
- Salesforce
IT Service Desk & ITSM
A responsive first point of contact for IT support, run on consistent service management processes and agreed service levels.
- ServiceNow
- Jira Service Management
- Freshservice
- Microsoft Intune
Digital Workplace Services
Manage user devices, collaboration tools and the end-user environment so employees can work securely from anywhere.
- Microsoft 365
- Microsoft Intune
- Google Workspace
- Windows Autopilot
Managed Security (SOC)
Continuous threat monitoring, detection and incident response for your cloud, identity and endpoint environments.
- Microsoft Sentinel
- Microsoft Defender XDR
- CrowdStrike Falcon
- Splunk
Business Process Operations
Run defined back-office processes to agreed service levels, with documented controls and continual improvement.
- SAP ERP
- Microsoft Dynamics 365
- Odoo
- Oracle
Sector fit
Where this practice is used
The same capability can look different depending on the sector, the regulation and the operating model. These are the industries this practice most often supports.
Ways to work together
Choose the commercial shape after the scope
The right engagement model depends on how well the outcome can be defined, how much of the work sits with your team and how quickly the scope is likely to change.
Advisory Engagements
Time-boxed expert advice, assessments and roadmaps that help you make confident decisions before you invest.
Fixed-Scope Projects
Defined scope, deliverables and timeline, delivered end to end by a Hinkor team accountable for the result.
Dedicated Teams & Team Extension
Hinkor engineers and specialists who join your team, follow your processes and work toward your roadmap.
Outcome-Based Engagements
Ongoing services run by Hinkor and measured against agreed service levels, with continual improvement built in.
Next step
Not sure which service fits?
Describe the outcome and the constraint. We will help you frame the work before you commit to a scope.