managed services
We support your custom and enterprise applications day to day, resolving issues, applying fixes and delivering small improvements. Your users get reliable applications and your team gets predictable support.
Overview
Application Management & Support helps organizations keep their custom and enterprise applications stable, supported and improving, without tying up internal development teams.
We take over day-to-day application support through a structured transition, then resolve incidents, investigate recurring problems and deliver fixes and minor enhancements against agreed service levels. Releases and vendor updates are tested and deployed with minimal disruption.
The result is reliable applications, predictable support costs and an internal team free to focus on new initiatives.
What gets in the way
Developers are pulled into incidents and user requests, delaying planned projects and improvements.
The same problems return because fixes address symptoms, and root causes are never investigated.
Critical application knowledge sits with individuals or former vendors, creating risk when they are unavailable.
Small changes requested by the business wait months because there is no capacity or clear prioritization.
Support is handled through ad hoc effort or time-and-materials work, making costs and response times hard to plan.
What we do
Each capability can be scoped on its own or combined into a larger programme of work.
Capability 01
Resolve application incidents and service requests escalated from users or the service desk, within agreed service levels.
Capability 02
Investigate recurring issues, identify root causes and deliver permanent fixes that reduce future incidents.
Capability 03
Deliver small functional changes, configuration updates and fixes through a prioritized, transparent backlog.
Capability 04
Plan, test and deploy application releases, vendor updates and patches with minimal disruption to users.
Capability 05
Monitor application health and maintain documentation so support does not depend on individuals.
What changes
How we work
Why Hinkor
Problem management is part of the service, so recurring issues are fixed permanently rather than handled repeatedly.
Transition produces runbooks and documentation that you own, reducing dependence on any individual or vendor.
You see and prioritize every change request, with clear effort estimates before work begins.
Applications built or modernized by our engineering teams move into support with existing documentation and knowledge.
Engagement options
Start with a defined piece of work. If the scope is not clear yet, begin with an advisory engagement and decide the delivery shape afterwards.
Review your applications, incident history and support model, and identify the gaps to address first.
Assess the stability, documentation and supportability of a critical application, with prioritized recommendations.
Industries
Related services
Insights
How a well-run managed service transition unfolds, what your team needs to provide and the warning signs to watch for.
Six warning signs that your ERP is holding the business back, and how to decide whether to optimize, upgrade or replace it.
FAQ
If your question is not here, ask it directly.
Ask a direct questionWe support custom applications and enterprise platforms such as ERP, CRM and ITSM systems. During scoping, we review each application's technology, documentation and history to confirm support scope and service levels.
Yes. Transition includes reviewing the code or configuration, documenting the application and building working knowledge before we take full responsibility. Where documentation is limited, we create it during transition.
Minor enhancements are small changes such as new fields, reports, configuration updates or workflow adjustments. Their size is defined in the service agreement. Larger changes are scoped separately as projects.
Managed Cloud & Infrastructure keeps the servers, networks and cloud platforms that applications run on available and patched. Application Management & Support covers the applications themselves, including incidents, fixes, enhancements and releases.
Significant changes, such as new modules or re-architecture, are delivered as projects through Enterprise Applications or Application Modernization. Support continues during the project, and the changes move into support once complete.
Next step
Talk to our managed services team about your applications, service levels and priorities.