Capability 01
Finance & Accounting Operations
Run transactional finance processes accurately and on schedule, with documented controls at each step.
- Invoice processing
- Payment and receipt processing
- Account reconciliations
- Month-end close support
managed services
Reliable back-office processes, run to agreed standards.
We operate defined business processes on your behalf, from invoice processing to master data. Work is completed accurately and on time, and your teams can focus on decisions rather than transactions.
Overview
Business Process Operations
Business Process Operations helps organizations run defined back-office processes accurately and on time, without absorbing the time of skilled internal teams.
We document each process, transition it through a structured approach and then operate it against agreed service levels. Controls and quality checks are built into every step, and performance is reported regularly. We also identify where processes can be simplified or automated.
The result is reliable processes, clear control evidence and internal teams free to focus on decisions rather than transactions.
Who this is for
- Finance and operations leaders whose teams are absorbed by transactional work
- Growing organizations that need to scale processes without adding headcount
- Businesses with inconsistent processes across entities or locations
- Teams facing backlogs, errors or audit findings in routine processes
What gets in the way
Challenges this service addresses
Teams absorbed by transactions
Skilled staff spend most of their time on data entry, matching and follow-up rather than analysis and decisions.
Backlogs and missed deadlines
Volume peaks at month-end or season-end create backlogs that delay payments, orders and reporting.
Errors and rework
Manual handling and unclear procedures lead to errors that take time to find, correct and explain.
Inconsistent processes
The same process runs differently across teams, entities or locations, making quality and controls hard to manage.
Weak control evidence
Approvals, checks and exceptions are not consistently recorded, creating difficulty during audits.
What we do
Capabilities
Each capability can be scoped on its own or combined into a larger programme of work.
Capability 02
Order & Customer Operations
Process orders, customer records and service requests consistently, from receipt to completion.
- Order entry and validation
- Customer account maintenance
- Back-office request handling
- Billing support
Capability 03
HR & Payroll Operations
Support employee administration and payroll processes with accuracy and appropriate confidentiality.
- Employee data administration
- Joiner and leaver processing
- Payroll input preparation
- HR document management
Capability 04
Master Data Management
Create, maintain and govern master data so business systems and reports use accurate, consistent information.
- Customer and supplier data
- Product and material data
- Data quality checks
- Duplicate cleanup
Capability 05
Process Documentation & Quality Control
Document each process, apply quality checks and report performance against agreed service levels.
- Standard operating procedures
- Quality sampling
- Control evidence records
- Service level reporting
What changes
Business outcomes
- Internal teams focused on analysis and decisions
- Processes completed on time through volume peaks
- Fewer errors and less rework
- Consistent processes across entities and locations
- Clear control evidence for audits
How we work
Our approach
- 1 Transition Document each process, train our team alongside yours and agree service levels, controls and escalation paths.
- 2 Stabilize Run processes in parallel where needed, clear backlogs and confirm quality checks and procedures.
- 3 Operate Run processes day to day, with quality sampling and regular reporting against agreed service levels.
- 4 Improve Analyze volumes, errors and delays, and recommend simplification or automation opportunities.
Why Hinkor
How we back that up
Documented before transferred
Every process is documented and agreed before we take responsibility, so you retain full knowledge and control.
Controls built into each step
Approvals, checks and exceptions are recorded as work happens, giving you evidence for audits.
Technology-aware operations
Our process teams work alongside our application and automation teams, so improvements are practical in your systems.
Improvement is part of the service
We report where processes slow down or fail, and recommend changes rather than only processing volume.
Engagement options
Starting points
Start with a defined piece of work. If the scope is not clear yet, begin with an advisory engagement and decide the delivery shape afterwards.
Process Operations Assessment
Review selected processes, volumes and controls, and identify which are suitable for managed operations.
Single-Process Pilot
Transition one well-defined process, such as invoice processing, to prove quality and fit before expanding.
Industries
Sector experience
Related services
Often delivered together
- Intelligent Automation & RPA Automate repetitive, rule-based work with bots, workflows and document processing that are governed and easy to maintain.
- Application Management & Support Keep business applications stable, supported and improving, with fixes and minor enhancements delivered to agreed service levels.
- Enterprise Applications (ERP, CRM, ITSM) Implement, upgrade and optimize ERP, CRM and ITSM platforms so they fit how your business actually works.
- Data Platforms & Engineering Build modern data platforms and reliable pipelines that bring trusted, governed data to analytics and AI.
FAQ
Questions about Business Process Operations
If your question is not here, ask it directly.
Ask a direct questionWhich processes are suitable for managed operations?
Processes that are rule-based, repeatable and measurable are the best fit, such as invoice processing, reconciliations and master data maintenance. We assess each process before recommending a transition.
Do we keep control of approvals and decisions?
Yes. Approval authority and decisions stay with your organization. We prepare, process and check the work, and escalate exceptions according to agreed rules.
How is our data protected?
Access is limited to the systems and data each process requires, using your access controls where possible. Confidentiality, data handling and access reviews are defined in the service agreement.
How is this different from Intelligent Automation & RPA?
Business Process Operations runs your processes with people, supported by tools. Intelligent Automation & RPA builds bots and workflows that perform process steps automatically. Process data from operations often identifies the best candidates for automation.
What happens to process issues caused by our systems?
We record and report them. System fixes and changes are handled by your IT team or through Application Management & Support, and we confirm the process works once the fix is in place.
Next step
Want back-office processes you can rely on?
Talk to our managed services team about your processes, volumes and priorities.