Capability 01
Platform Selection & Roadmap
Define requirements, evaluate platforms and plan a phased roadmap that fits your priorities and budget.
- Requirements and process mapping
- Platform evaluation
- Fit-gap analysis
- Implementation roadmap
engineering applications
Business platforms that fit how you work.
We implement and improve the ERP, CRM and ITSM platforms that run your core processes. Each solution is configured around your business, adopted by your users and ready to grow with you.
Overview
Enterprise Applications (ERP, CRM, ITSM)
Enterprise Applications helps organizations implement, upgrade and improve the ERP, CRM and ITSM platforms that run their core business processes.
We start by understanding your processes and requirements, then configure the platform using standard features first. Data migration, testing and user adoption are planned from the beginning, and integrations connect each platform with the rest of your landscape.
The result is business platforms that fit how you work, are easier to upgrade and are used with confidence.
Who this is for
- Organizations replacing ageing or heavily customized ERP and CRM systems
- Businesses whose platforms no longer match how they operate
- IT leaders planning platform upgrades, cloud moves or consolidation
- Teams adopting a new ITSM platform or extending an existing one
What gets in the way
Challenges this service addresses
Systems that no longer fit
Processes have changed, but the platform has not, so teams rely on spreadsheets and workarounds.
Heavy customization
Years of custom code make upgrades costly and risky, leaving the business on outdated versions.
Low user adoption
Users avoid the system or enter incomplete data because it is hard to use or poorly explained.
Disconnected business platforms
ERP, CRM and service platforms hold separate versions of customers, products and orders.
Risky implementations
Large implementations run over time and budget when scope, data and testing are not managed closely.
What we do
Capabilities
Each capability can be scoped on its own or combined into a larger programme of work.
Capability 02
ERP Implementation
Implement finance, supply chain, manufacturing and operations processes on a configured, standard-first ERP platform.
- Process design and configuration
- Finance and supply chain setup
- Data migration
- Testing and go-live
Capability 03
CRM & Customer Platforms
Implement sales, service and marketing processes on CRM platforms that give teams a complete view of each customer.
- Sales process configuration
- Customer service setup
- Marketing automation
- Customer data model
Capability 04
ITSM Platform Implementation
Implement and extend ITSM platforms with incident, request, change and asset processes aligned with good practice.
- ITSM process configuration
- Service catalog design
- Asset and configuration data
- Self-service portal
Capability 05
Upgrades & Platform Optimization
Upgrade, re-implement or simplify existing platforms, reducing customization and improving usability.
- Version upgrades
- Customization reduction
- In-platform workflows and reports
- User adoption and training
What changes
Business outcomes
- Core processes running on one consistent platform
- Fewer spreadsheets and manual workarounds
- Easier, lower-risk upgrades
- Higher user adoption and better data quality
- Platforms ready to scale with the business
How we work
Our approach
- 1 Assess Map current processes, requirements and data, and confirm scope, priorities and platform fit.
- 2 Design Design target processes using standard platform features first, and agree any essential extensions.
- 3 Build Configure the platform, build approved extensions and prepare data migration in iterations.
- 4 Test Run system, integration and user acceptance testing with business users and real data.
- 5 Launch Go live with training and hypercare, then hand over to your team or our support service.
Why Hinkor
How we back that up
Standard first
We use standard platform features wherever possible and customize only where it creates clear business value.
Business users involved throughout
Key users help design and test the solution, so it reflects real work and adoption starts before go-live.
Data migration treated seriously
Data is cleansed, mapped and reconciled in repeated trial loads, not left until the final weeks.
Support continues after go-live
Our application support team takes over with existing knowledge, so there is no gap after hypercare.
Engagement options
Starting points
Start with a defined piece of work. If the scope is not clear yet, begin with an advisory engagement and decide the delivery shape afterwards.
- Advisory Engagements Time-boxed expert advice, assessments and roadmaps that help you make confident decisions before you invest.
- Fixed-Scope Projects Defined scope, deliverables and timeline, delivered end to end by a Hinkor team accountable for the result.
- Dedicated Teams & Team Extension Hinkor engineers and specialists who join your team, follow your processes and work toward your roadmap.
Platform Fit Assessment
Map your key processes against your current or target platform and receive a prioritized fit-gap and roadmap.
Application Health Check
Review configuration, customizations and usage of an existing platform, with prioritized improvements.
Related services
Often delivered together
- Integration & API Engineering Connect applications, partners and data through secure APIs and integrations that keep business processes running.
- Application Management & Support Keep business applications stable, supported and improving, with fixes and minor enhancements delivered to agreed service levels.
- Business Process Operations Run defined back-office processes to agreed service levels, with documented controls and continual improvement.
- IT Service Desk & ITSM A responsive first point of contact for IT support, run on consistent service management processes and agreed service levels.
Insights
Related reading
- Article ·
Six Signs Your ERP No Longer Fits Your Business
Six warning signs that your ERP is holding the business back, and how to decide whether to optimize, upgrade or replace it.
FAQ
Questions about Enterprise Applications (ERP, CRM, ITSM)
If your question is not here, ask it directly.
Ask a direct questionShould we upgrade our current platform or replace it?
It depends on how well the platform fits your processes, the level of customization and its support roadmap. A fit-gap assessment compares both options on cost, risk and value before you decide.
How do you keep implementations on time and budget?
We fix scope through a fit-gap phase, deliver in agreed phases and use standard features first. Data migration and testing start early, and change requests follow an agreed approval process.
Do you build reports and workflows inside the platform?
Yes. Standard reports, dashboards and workflows within each platform are part of this service. Cross-system reporting is delivered through Analytics & BI, and automation across systems through Intelligent Automation & RPA.
How is this different from IT Service Desk & ITSM?
Enterprise Applications implements and configures the ITSM platform. IT Service Desk & ITSM runs the service desk and service management processes day to day, on that platform or your existing tool.
Who supports the platform after go-live?
Each implementation includes hypercare, documentation and training. Ongoing support, fixes and minor enhancements are provided through Application Management & Support, or by your own team.
Next step
Planning an ERP, CRM or ITSM project?
Talk to our enterprise applications team about your processes, platforms and priorities.